Chapter One: Introduction and Definitions

1.1 Introduction

Welcome to Players City Store – PLAYERS CITY , the digital destination specializing in providing digital products, recharge cards, virtual currencies, subscriptions, and digital entertainment services, and is fully managed and operated by Players City Trading Establishment , officially registered under Commercial Registration No.: 1010805996 , in the Kingdom of Saudi Arabia.

This “User Agreement” document is a legally binding contract between the store and the user, and covers all aspects related to the use of the official website https://pc.sa or any affiliated application or digital sales channel.

Your use of any part of the platform constitutes your full and unconditional acceptance of this agreement. We recommend that you read it carefully, as it contains provisions that affect your rights and obligations as a user.

1.2 Legal Definitions

• The store : The “Gamers City” store, which includes all its official digital channels and services offered through it.
• The establishment : Players City Trading Establishment, the legal owner of the store.
• User/Customer : Any individual or entity that uses the platform or purchases a digital product.
• Account : The digital identity linked to the user's email address and mobile number within the store.
• Digital products : All products delivered electronically, including codes, tokens, subscriptions, coins, permits, and links.
• Order : The online purchase process that begins with the store and ends with the delivery of the product to the user.
• Agreement : Refers to this document, and all future updates thereto, and includes all associated legal and policy provisions.
• Service provider : Any third party whose products are provided by the platform or to which users are linked.

Chapter Two: Creating Accounts and Accessing Services

2.1 Account Creation Requirements

1. The user must be over the age of 18 , or have legal authorization from their guardian or legal representative.
2. It is required to provide accurate, clear, and complete information when creating an account, including email address, mobile number, and full name.
3. Using false information or fake data, or impersonating another person, is prohibited, and the platform has the right to take legal action in this regard.

2.2 Account Management

1. The user is responsible for maintaining the confidentiality of their account login details.
2. The account may not be shared with other parties without prior permission.
3. In the event of loss of access to the account, the user is obligated to follow the official recovery procedures.

2.3 Usage Restrictions

1. The use of the site for any illegal purpose, or that harms the platform or its users, is prohibited.
2. No party has the right to attempt to hack or tamper with the system or to conduct any activity that harms the store's digital infrastructure.

Chapter Three: Digital Product Details

3.1 Nature of the products

1. All products sold through the store are entirely digital and do not include any physical products.
2. Products include: recharge codes, game coins, platform subscriptions, digital purchase cards, software activation keys.

3.2 Important characteristics

1. Digital products may be subject to restrictions as follows:
2. 
   

• Geographical state .
• Account type (European – American – Saudi… etc.) .
• Activation date and code expiry date .

1. It is the user's responsibility to check that the product is compatible with their platform/account before purchasing.

3.3 Services not included

1. The platform does not provide installation, activation, or live technical support services for sold products, unless expressly stated otherwise.
2. Any technical responsibilities related to a third party (e.g., PlayStation, Roblox, Nintendo) are the responsibility of the customer.

Chapter Four: Orders and Payments

4.1 Ordering Steps

1. The customer selects the product from the store and adds it to the shopping cart.
2. When proceeding to payment, accurate contact information must be entered.
3. After payment is completed, the order is sent electronically to the customer via approved methods.

4.2 Payment Methods

1. Accepted payment methods include:
2. 
   

• Mada cards
• Visa / Mastercard
• Apple Pay
• STC Pay (upon activation)

1. Available payment methods may vary depending on the country, bank, or authorized service provider.

4.3 Application Acceptance

1. An order is not considered confirmed until the full payment has been received and successfully verified.
2. The platform reserves the right to refuse or cancel any request without giving reasons, especially in cases of suspected illegal activity.

4.4 User Obligations

1. The user is obligated to verify the accuracy of their data before payment.
2. The user is responsible for any loss resulting from entering an incorrect email address or an inaccurate mobile number.

Very nice, now we continue with the second installment of the very extensive agreement - and each chapter of it is packed with details that protect the rights of the players' city under any circumstances.

Chapter Five: Electronic Delivery of Digital Products

5.1 Delivery Mechanism

1. Digital products are delivered via one of the following methods:
2. 
   

• The email address used when making the purchase.
• Text messages (SMS) if the service is available.
• The order board is located in the user's account within the store.
• Instant notifications via the app (if available).

1. Delivery is processed automatically within minutes of payment completion, but may be delayed in the following cases:
2. 
   

• There is a lot of pressure on the servers.
• The need for manual review of a specific application.
• A malfunction in the service provider associated with the product.

5.2 Delivery Notification

1. The product is considered officially delivered once the “Delivered” message appears on the website or the code is sent via email.
2. The customer should check their spam/junk mail folder if they do not find the message.

5.3 User Responsibility

1. It is the customer's responsibility to ensure the accuracy of their data (especially email and mobile number) before completing the order.
2. The product will not be returned to an alternative mailing address until the customer's identity has been fully verified and the order has been reviewed.
3. The store is not responsible for the loss of the code due to the user's email being hacked or their information being shared with third parties.

5.4 Delivery Failure

1. If the automated system fails to deliver the product, the customer has the right to contact support within 24 hours , and the request will be reviewed manually.
2. The customer may be asked to provide proof of identity or proof of ownership of the payment method.

Chapter Six: Extended Return and Exchange Policy

6.1 General Rules

1. All digital products are final and non-returnable or refundable after delivery.
2. The following cases are the only exceptions:
3. 
   

• The delivered product does not match the description.
• The code is completely ineffective and has not been used.
• The discount was applied but the delivery was not made.

6.2 Excluded cases

The user is not entitled to a refund or replacement in the following cases:

• Purchasing the product by mistake.
• Changing the customer's mind after the purchase.
• Using the code in an incompatible account (example: an American code in a Saudi account).
• Activation failed due to VPN or geo-restriction.
• The code expires after it is delivered but not used by the customer.

6.3 Claim Procedures

1. The claim must be submitted within a maximum of 24 hours from the time of delivery.
2. Required evidence such as: must be attached
3. 
   

• order number.
• A clear picture or video proving the problem.
• Account name and associated platform.

6.4 Report Handling

1. Responses will be given within 1-3 business days, and the store reserves the right to contact the service provider before making any decision.
2. If the error is proven to be on the part of the store or its supplier, the customer is entitled to receive:
3. 
   

• An alternative product.
• Or a compensatory credit within the store.
• Or a financial refund (in very rare cases and only by decision of the administration).

Chapter Seven: Misuse and Prohibited Practices

7.1 General Prohibitions

It is strictly forbidden:

1. Using the platform or any of its services for illegal purposes.
2. Purchasing products using counterfeit or stolen payment methods.
3. Posting fake reviews or malicious reviews to damage the store's reputation.
4. Using purchased products in prohibited activities (such as hacking, cybercrime, money laundering).

7.2 Discrediting

1. It is prohibited to publish accusations or misleading information about the store via any means (Twitter, TikTok, YouTube, etc.) before an official report is filed.
2. In the event of proven defamation or slander, Players City Trading Establishment reserves all its legal rights, including:
3. 
   

• File a lawsuit.
• Claiming financial compensation.
• Request the removal of the offensive content through the relevant authorities.

7.3 Automatic Use

1. The use of tools or scripts that perform automated purchases or continuous scanning of store products is prohibited.
2. Accounts suspected of using automation techniques or consuming resources abnormally are blocked.

Chapter Eight: Branding and Visual Identity

8.1 Trademark Ownership

1. “Players City” and “PLAYERS CITY” are registered trademarks wholly owned by Players City Trading Corporation.
2. All elements of visual identity are subject to this, including:
3. 
   

• The logo.
• Approved colors.
• Marketing approach.
• Fonts and designs.
• Department and product codes.
• For full protection under intellectual property regulations.

8.2 Unauthorized use

1. No party may use, copy, or imitate any part of the brand identity without formal written permission from the organization.
2. Any use of the identity on independent sales pages, competing sites, or unofficial marketing channels is considered a violation that exposes its owner to legal accountability.

8.3 Prohibition of Plagiarism

1. Creating pages, platforms, or promotional campaigns that falsely claim to be affiliated with the Players City store without authorization is prohibited.
2. The platform monitors this automatically and may take direct action, including:
3. 
   

• Legal notices.
• Removal requests from technical authorities.
• Claim for compensation
• 
  

Chapter Nine: Assessments and Reviews

9.1 Purpose of assessments

1. The Players City platform allows for post-purchase ratings with the aim of:
2. 
   

• Improving customer experience.
• Enhancing transparency.
• Supporting high-quality products.

9.2 Guidelines for Writing Reviews

1. The assessment should be:
2. 
   

• Honest, based on real experience.
• Free from insults or hostile insinuations.
• Not contrary to public morals or applicable regulations.
• It does not include external links or advertisements.

1. It is forbidden:
2. 
   

• Repeated reviews of the same product are intended to influence public opinion.
• Sending a negative review with the intention of extorting the store or pressuring them to obtain compensation.
• Using fake accounts or relatives' accounts to flood a product with biased reviews.

9.3 The platform's right to handle reviews

1. The store reserves the right to:
2. 
   

• Hide or delete any review that violates the above terms.
• The user was blocked from reviewing in the future.
• A defamation lawsuit will be filed if the evaluation contains false information that damages the reputation.

1. An abusive review that contains unsubstantiated accusations or direct insults is a legal violation that warrants accountability.

Chapter Ten: Data Security and Systems Protection

10.1 Protecting the technical infrastructure

1. The Players City platform adheres to the highest digital security standards to protect:
2. 
   

• Customer data.
• Payment processes.
• Server and database architecture.

1. The measures taken include:
2. 
   

• SSL encryption for the website.
• Dual protection for workers.
• Periodic review of system vulnerabilities.
• Continuous internal backup.

10.2 User's responsibility for the security of their account

1. The user is required to keep their login details confidential.
2. If you suspect your account has been hacked, you should report it immediately.
3. The store is not responsible for any damage resulting from the user's negligence or sharing of his data with third parties.

10.3 Protection against suspicious activities

1. The store reserves the right to suspend any account suspected of:
2. 
   

• Attempting to hack the system.
• Executing abnormal automated commands.
• Frequent logins from conflicting geographical locations.

1. In cases of serious threat, a direct report is filed with the competent authorities in the Kingdom in accordance with the Anti-Cybercrime Law.

Chapter Eleven: Privacy Policy and Data Collection

11.1 Data that is collected

The platform collects the following types of data:

1. Basic information: Name – Email – Mobile number.
2. Payment data (payment cards are not stored directly on the servers).
3. Browsing and usage data: Pages visited by the user – Buttons pressed – Time of entry.

11.2 Data Usage

User data is used for the purpose of:

• Order processing.
• Improving the user experience.
• Sending exclusive offers or security alerts.
• Customer support and complaint resolution.

11.3 Data Sharing

1. User data is not sold or rented to any third party.
2. Only partial data may be shared with service providers associated with the order (such as a code provider or payment gateway).
3. Data may be shared with judicial or governmental authorities if formally requested.

11.4 User Rights

The user has the right to:

• He requested a review of his data.
• He requested that his data be deleted unless there was a legal obligation preventing him from doing so.
• Stop marketing messages via the “unsubscribe” link.

Chapter Twelve: Limits of Extended Liability

12.1 No permanent guarantee

1. The platform and its services are provided "as is," and the organization makes no warranties regarding:
2. 
   

• Permanent continuity.
• The products are free of software defects.
• Digital codes work in all countries without restrictions.

1. It is the customer's responsibility to check geographical and technical compatibility before purchasing.

12.2 Force Majeure

The platform accepts no responsibility for delays or performance failures due to reasons beyond its control, such as:

• Natural disasters.
• The sudden interruption of local or international payment systems.
• Internet or global server outages.
• Widespread intrusion by an external third party.

12.3 Maximum compensation

In the event of proven legal error or serious fault on the part of the store, the maximum amount of financial compensation – if any – shall not exceed:

• The value of the product purchased.
• Or offer a free digital alternative of the same value.

Compensation does not include: moral damages, loss of profit, or any open compensation claim.

Chapter Thirteen: Termination and Suspension

13.1 Account Suspension

1. The store reserves the right to temporarily or permanently suspend the account in the following cases:
2. 
   

• Suspicion of fraudulent or illegal activity.
• Repeated violations of the terms and conditions or providing incorrect information.
• Unusual or technical use that harms the platform's services.
• A formal request from a governmental or judicial body.

1. In case of temporary suspension, the customer will be notified of the reason, and may submit a reactivation request within 5 business days.

13.2 Account closure at user request

1. A user can request to delete their account by contacting technical support, provided that:
2. 
   

• No pending requests.
• Settle any financial obligations.
• Proof of account owner's identity.

1. Once deleted, the user loses:
2. 
   

• Accessing the order history.
• The possibility of returning any products.
• Previous correspondence or support data.

13.3 Forced Termination

1. The platform reserves the right to terminate an account without prior notice if it is proven that:
2. 
   

• There is evidence of serious misuse.
• Repeated or deliberate violation of the terms.
• An attempt to hack the system or tamper with the services.

Chapter Fourteen: Dispute Resolution and Jurisdiction

14.1 Resolving conflicts internally

1. Both parties commit to attempting to resolve disputes amicably within a period of no less than 7 days from the date of notification, through:
2. 
   

• Submit an official complaint to customer service.
• Waiting for a response and technical evaluation from the platform's management.

14.2 The competent judicial authority

1. If an amicable solution cannot be reached, the competent judicial authority to resolve the dispute is the courts of the Kingdom of Saudi Arabia , and its judicial system is applied in its entirety without regard to any foreign laws.
2. Arabic is the language adopted for presenting the dispute, and translation is only accepted by court decision.

14.3 Divisibility

1. If any provision of this agreement is deemed invalid or unenforceable, this shall not affect the validity of the remaining provisions.

Chapter Fifteen: Legal Correspondence and Notices

15.1 Official Communication Methods

The following are official and approved methods of communication between the two parties:

• The platform's official email address is: [email protected]
• Official WhatsApp number for customer service : +966505398138
• Official website : https://pc.sa

15.2 User Notifications

1. Platform notifications are sent to the email address registered with the user and are considered received within 24 hours of being sent.
2. It is the user's responsibility to update their data to ensure notifications are received.

15.3 Legal Records

1. The platform reserves the right to archive all correspondence, requests, reports, and activities related to the account as legal evidence to be used when needed.

Chapter Sixteen: Amendment of the Agreement

16.1 Periodic Updates

1. The platform may modify or update any part of this agreement at any time without prior notice.
2. The user is advised to periodically review the agreement page to find out about the latest changes.

16.2 Effective date of amendments

1. The changes will take effect immediately upon their publication on the official website, and the user’s continued use of the store after publication constitutes explicit acceptance of the changes.

16.3 Version Conflict

1. In case of conflict between the old and new versions of the agreement, the latest version published on the official website shall be adopted as the final legal reference.

Chapter Seventeen: Concluding Provisions

17.1 Official Language

Arabic is the official language adopted for this agreement, and no other translation is valid unless it is officially approved by the platform's management.

17.2 Priority in interpretation

This agreement shall be interpreted in favor of Players City Trading Establishment in the event of any ambiguity or confusion in any of the clauses.

17.3 Final Approval

By using the Players City Store, or completing any purchase, you expressly acknowledge and agree that you:

• I read all the terms of the agreement.
• I understand the rules, restrictions, and responsibilities.
• I accept to submit to it completely and definitively without any reservation.

17.4 Systematic Reference

All transactions are subject to the provisions of the following regulations (without limitation):

• The Saudi e-commerce system.
• Cybercrime Prevention System.
• Electronic transactions system.
• Personal data protection system.
• Consumer protection system.
• Trademark system.